Package Protect Replacement Policy

Once an order ships from Inspiranza Designs, an email is sent containing the tracking details so you can follow the progress of your purchase.  Please follow that progress to stay informed of delivery and, on rare occasions, possible shipping issues.  With your purchase of Package Protection Replacement (PPR) Inspiranza Designs replaces lost, stolen, and damaged items that fit the following criteria:

Packages presumed to be lost in the mail – Marked “Not Delivered”

If you have been following the tracking status of your shipped order, and if 10 days have passed since the status has not been updated, please get in touch with Inspiranza Designs for United States domestic shipments and 20 days for Canada shipments. 

Packages presumed to be stolen – Marked “Delivered”

If the tracking status changes to indicate your package was delivered, but it was not in your mailbox, please contact your local branch post office immediately so they can speak with the carrier and get back to you with an update, typically provided the following day.  Carriers sometimes prematurely mark the package as delivered when it's still in transit. If, after three days, your package has not been delivered by a postal carrier, or a family member did not retrieve it from your mailbox, please contact Inspiranza Designs to initiate a replacement as provided by your PPR purchase. 

Packages delivered in damaged condition

If a package is delivered and shows obvious signs of damage, please take a photo of the packaging for your claim.  We also need a photo of the damaged contents to process your replacement claim.

Input wrong address

If the customer entered the wrong address at the time of order, PPR does not cover this.  Please contact Inspiranza Designs to remedy the incorrect address before the package ships.

Timelines to report an order issue

When you purchase PPR, you can report an order issue for packages that may be lost, stolen, or damaged.  Ensure you report an issue within the respective timelines*:

  • Lost (domestic):  Not prior to 10 days from the last tracking update and not later than 20 days.
  • Lost (international):  Not prior to 20 days from the previous tracking update and not later than 30 days.
  • Stolen: As early as 3 days and not later than 15 days after the package was marked delivered.  Contact your local post office on the day it was marked delivered giving them an opportunity to investigate the details with a local postal carrier.
  • Damaged:  Immediately following delivery and not longer than 7 days.

    *PPR requires these wait-to-file periods for stolen and lost orders, as packages are sometimes delayed in transit or prematurely marked as delivered.